How we respond to our clients. . .

We collaborate with our clients to answer their questions by providing services in the following practice areas:

Strategic Business Planning

ICN consultants help leaders develop the strategic direction of the business that aligns with the organization’s mission, vision and values. We use a structured business planning process and workbook that translate strategic goals into achievable, measurable actions. Our consultants engage the entire organization through an innovative, high-involvement approach that builds commitment to implementation throughout the enterprise.

Business Process Design and Implementation

ICN consultants help leaders focus on enterprise-wide processes where improvements can have a significant effect on operating results and service to the customer. Our methodologies help our clients design and align processes with the infrastructure and culture of the organization, and develop the implementation discipline and capacity to achieve dramatic and sustainable performance improvement. Our consultants work in various organizational configurations that include one-on-one, large and small groups, intact work teams, and cross-functional process teams, to ensure that business processes are integrated with all elements of the work environment and the desired results are achieved.

Project Management

ICN consultants help leaders bring projects in on time, on target and on budget by providing a structured approach to managing the work. We work with and educate leaders and their teams at all levels in the organization to build a project management mindset, and help them utilize project management disciplines to implement their work. Whether installing a large information system across many locations, or implementing a small process improvement in a 10 person department, our methodologies and tools enable project managers and teams to “make it happen” in today’s competitive business environment.

Leadership Assessment and Development

ICN consultants believe that effective leaders continue to develop throughout their careers, and this development is driven by the leader’s major experiences. We facilitate leaders through a structured assessment process that provides them with feedback about their strengths, areas for development, and problems that can stall or derail their careers. We accomplish this through the use of a proven assessment tool that gathers information anonymously from the individual, his/her peers, managers, direct reports and others. Our consultants work with individual leaders and their management teams, to help them prepare specific plans of action targeted at honing their leadership effectiveness and continuing their growth.